What sets PhollowUp aside from any other calendar system is the level of automation it can bring to your business. We accomplish that by automatically sending multiple SMS (or Emails) to your customers at different steps in their journey. They don’t require any work on your end— simply log your appointments and walk-ins inside your calendar and we take care of all the rest!

Although PhollowUp works best when you have your customers’ phone number, having their Email address is enough to get you started.

Depending on your country, PhollowUp is capable of sending automated reminders to your lients in various ways, including via SMS, Email and very soon through WhatsApp and Viber.

A reminder sent to your customer instantly after they schedule their appointment. Reduces no-shows, miscomprehension and accidental scheduling mishaps on their end.

A reminder sent to your customer 24 hours before their appointment. Reduces no-shows and forgotten appointments. You can choose to include a link inside to let them reschedule their own appointment in real-time if they can’t make it.

A message sent to your customer shortly after their appointment. Inside, you can include your satisfaction survey to get feedback from them, offer any post-treatment advice, and/or recommend them when they should be coming back again. You can include a link for them to book their next appointment in real-time.

A recall sent to your customer if they haven’t visited you after a certain duration. By far our most popular feature, since it helps businesses to increase customer fidelity and make sure that their customers come back again more frequently in the future. You can include a link for them to book their next appointment in real-time. Included inside our top-tier “Online Booking + Retention” plan only.

A greeting sent to your customer on the date of their birthday, or a few days before. Helpful if you offer a birthday promotion, and/or if you want to bring your customer care to the next level. You can include a link for them to book their next appointment in real-time. Included inside our top-tier “Online Booking + Retention” plan only.

A message sent to all your customers at once to introduce any new product, promotion or offering inside your business. You can include a link for them to book their next appointment in real-time. A great way to help support your business during slow months. Included inside our top-tier “Online Booking + Retention” plan only.

Our “Online Booking” plan includes everything, except three of our most popular features: “Long-Term Follow-Up message”, “Birthday message” and “Send Message to All”. You can learn more about them in the “Features” section above.

Our Free plan includes every feature from the “Online Booking” plan, albeit with a limit of 100 appointments per month and the signature “Sent via PhollowUp” added at the end of every message sent. Once you are satisfied with your Free account and desire to upgrade, you can do so from inside the “Subscriptions” menu.

Simply put, you don’t need one. Our Free plan (see answer above) should be complete enough to give you a full picture.

Yes, you can. PhollowUp is a pay-as-you-go service and you can upgrade, downgrade or cancel anytime.

There’s no contract—just pay as you go, monthly or yearly. You can cancel at any time without penalty. Our main aspiration is that you will like our system and keep using it long-term by your own will, and for that reason we don’t feel that coercive contracts are an appropriate business strategy.

We accept all major Credit or Debit Cards including Visa, MasterCard, and American Express. We can accommodate certain offline payment methods (cash, TT, etc) for yearly-paying users only. Please contact your account manager, or write to support@phollowup.com to inquire.

No. You can sign up and use PhollowUp without entering your Credit or Debit Card. Once you decide to upgrade to one of our Paid plans, you will need to choose a plan and enter your payment information.

There are no setup fees or hidden charges with any of our plans.

Your subscription will terminate on it’s date of expiration and won’t be renewed if you choose to terminate it, but no refunds will be emitted under any circumstances.

Absolutely! And we will give you a great discount if you choose to be billed yearly (between 15 and 20% depending on your plan and country).

If you choose to use your own Android phone and cell phone line, you will need to cover any cost of sending the SMS, as charged by your telecommunications provider. Make sure SMS sending is included inside your cell phone plan, and that you don’t exceed your fair-usage cap, if any!

Yes. If ever you decide that PhollowUp isn’t the best solution for your business, simply cancel your account from your “Subscription” panel. If you are an existing user considering to cancel your account at the moment, we would politely ask for one favor: we are still a young company and would like to know how to avoid repeating the mistakes which lost your trust. Please share the reason for your cancellation to support@phollowup.com, it will help us greatly. We wish you the best.

We take data security and privacy seriously at PhollowUp. We will never sell or share your data. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up to date with the latest security patches.

Yes— as long as all of the customers whose phone number you enter into our system have been paying customers of your business at least once. Make sure to include in your message templates instructions on how they can reach out of you if they want to disable future messaging.

We can’t guarantee it, since PhollowUp does not have any office, server, or legal counsel in the United States at this time. We are a Singapore-based company. If H.I.P.A.A. compliance is a must for your company, please reach out to us at support@phollowup.com and we will try to expedite that process to accommodate you.

We can’t guarantee it, since PhollowUp does not have any office, server, or legal counsel in the European Union at this time. We are a Singapore-based company. If G.P.D.R. compliance is a must for your company, please reach out to us at support@phollowup.com and we will try to expedite that process to accommodate you.